Frequently Asked Questions

General Questions

If it’s a Desktop, just bring in your tower and the password for it if any. We don’t need power cords, keyboard, mice, etc.

If it’s a Laptop, bring it with your charger and the password.

If you have them, also bring any CD’s or DVD’s that came with your computer, this will help if we end up having to do a system restore.

This depends on what you will be using the computer for most. Some users will purchase a computer strictly to play games onit, others will edit videos, and some will just want to surf the web and do email. We don’t sell hardware, but, depending on your needs, Computer Guys of Orange County will guide you in which computer to purchase.
It is usually almost always cheaper to upgrade an existing system instead of purchasing a new one. However, sometimes it may not be cost effective to upgrade an older machine because the technology changes so fast.
All CGofOC Repair Services are guaranteed. We strive for 100% customer satisfaction.

Hardware is covered for 30 days by us for parts and labor. After that by the manufactures warranty is usually one year but does not cover the labor. We will take care of the labor on any defective replacement part for free for up to 3 months .

Virus removals are a little different, if the same virus returns within 7 days we will remove it again at no charge or do a complete system wipe and restore for an additional $20 as long as you didn’t get it re-infected by visiting the same site or clicking on the same email. Of course we can not guarantee that you’ll never get another virus just because we cleaned it once, not even the Anti-Virus software companies can guarantee that, but we will take care of it if it returns in a few days.

We service all makes and models. We also service custom and generic (off brand) PC’s.

Yes. We guarantee the work that was performed as shown on our invoices.

If we install a new hardware item, the installation and component are warranted to be free of defects for 30 days. Most parts we install do carry longer warranties also. Examples of warranty situations: If your hard drive was working when you brought your machine to us for an installation of a new modem, but quits ten days after you picked up your computer, your hard drive is not covered by our warranty. If we install an anti-virus application, update the application, and run a full system scan; the system is guaranteed to be virus free when it leaves the shop. If you fail to keep your virus definitions updated regularly and your system becomes infected with a virus, the subsequent infection is not covered by our warranty. If we re-format your hard drive and re-install the operating system, we guarantee the installation. Following installation, if you delete a critical system file or install new software that corrupts your operating system, the warranty is void. We guarantee our work. We do not provide a guarantee that your computer will remain healthy indefinitely.

This issue can be caused by any of the following possibilities:

1. Hard disk drive is full or short on available disk space.

2. Several software programs have been installed/uninstalled leaving behind bad files and/or confusing the software.

3. Data corruption.

4. Bad hardware (hard drive, motherboard, memory, etc.).

5. Viruses and/or Spyware.

6. Start-up/Process problems.

7. Insufficient/overused RAM.

We offer FREE tune-ups which includes a multiple of things we do to try and cleanup your PC and make it run better and to ensure that your computer will stay healthy.

Please see our Free Tune-up page for more information.

This issue could be caused by any of the below possibilities:

1. Software issue or error.
2. Hardware issue or error.
3. Heat related issue.
4. Computer virus.
5. Issue with operating system.
If your operating system is Windows XP, it is designed to automatically reboot each time an error occurs. Although this may be nice for errors that do not occur often, to troubleshoot the error this feature must be disabled and then re-enabled. You can do this before calling us to assess what might be causing the error.

1. From the desktop right click on My Computer. (if you are in Classic Mode)
2. Click the Properties option.
3. In the System Properties window then click the Advanced tab.
4. In Advanced, click the Settings button under Startup and Recovery.
5. In the Startup and Recovery window uncheck the “Automatically Restart” check box.
6. Click Ok.

iPhones

Apple uses it’s model numbers to identify which model of iPhone it is. Please see our chart located on this page. iPhone Model Chart

iPad

Apple uses it’s model numbers to identify which version of ipad you have 1, 2, 3, or 4.

Please see our chart located on this page. iPad Model Chart

Windows 8

Yes, in some cases the manufacturer will even furnish a Windows 7 key to revert the system back to Windows 7, in other cases you’ll have to purchase a Windows 7 key so we can install it for you.

Training

We offer all Windows and Mac OS based Operating Systems covering basic functions and useful tips and tricks.
Training will be held at your convenience and in a location of your choice. We prefer to train you on your own computer rather than our because this is the computer that you will be doing your work on. Since you are already familiar with your computer, you will waist less time trying to figure it out and more time learning.
Yes. We can teach you how to build your own computer, step-by-step, at your house or business. If you give us a call first we can also guide you into which parts to purchase based on your needs.
Yes. We can teach you how to upgrade your own computer, step-by-step, at your house or business. If you call us first we can also guide you in which parts to purchase.

Data Recovery

Some of the date recovery services we offer are the following:

Unable to boot
Virus attacks
Inaccessible drives or partitions
Unable to run or load data
Data corrupted
Hard drive failure
Hard drive crashes

If we cannot recover your data there is no charge to you.
Depending on the severity of the problem, chances of recovering the data vary. Complete hard drive failure will have to be sent out to a clean room recovery center.